Systems Platform Engineer - Windows (Remote) (Saint Clair Shores)

A2 Hosting in Saint Clair Shores, MI

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $50,790.00 - 78,170.00
position filled

Job Overview

Are you a passionate Systems Administrator/Architect or Platform Engineerlooking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

As a Windows Systems Platform Engineer at A2 Hosting you will help us further develop our platforms and products as we continue to grow! A2 Hosting is a premier high-performance Linux and Windows hosting company with clients around the world and this position is an integral part of the Operations Team providing exceptional products and services.

We are looking for an experienced individual ready to join our global team to continually improve upon our existing product platforms and keep us up-to-date with new and innovative products and technologies.

This role is open for applicants who can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better

Typical Duties and Responsibilities

  • Conduct new product R&D and competitive analysis.

  • Troubleshoot production issues and coordinate with the Infrastructure, Support and Technical Operations teams.

  • Design, develop, and implement software integrations based on user feedback.

  • Implement automation tools and frameworks (CI/CD pipelines).

  • Create new tools and improve on existing tools to help automate tasks for our Technical Operations and Support teams supporting our Operations as a Service initiative.

  • Maintain and improve service quality and reliability across our complex set of services.

  • Coordinate with vendors to debug and fix upstream issues.

  • Document configuration standards, troubleshooting steps and platform designs.

  • Design, implement and optimize the company's Windows computing architecture.

  • Conduct systems tests for security, performance, and availability.

  • Develop and maintain design and troubleshooting documentation.

  • Participate in the on-call rotation.

  • Minimum Qualifications

  • 8+ years Windows system administration experience, including managing and securing a Windows Active Directory environment.

  • Expert knowledge with configuration management systems and the ability to write new modules and modify existing modules (cfEngine, Salt, etc.)

  • Expert knowledge securing and configuring public facing Windows servers and services such as IIS and Microsoft SQL Server.

  • Excellent understanding of the .Net Framework, HTML, PHP and the ability to troubleshoot advanced errors.

  • Experience installing, configuring and troubleshooting software on the command line (PowerShell).

  • Expertise working in an Agile environment.

  • Working knowledge of at least one programming language (preferably Python) and code versioning tools such as Git (preferably in conjunction with GitLab).

  • Strong problem-solving attitude.

  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.

  • Excellent verbal and written English communication skills.

  • Desired Qualifications

  • Experience with web hosting software such as cPanel, Plesk, WHMCS, Kayako.

  • What we offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members only)
  • Paid parental leave
  • Company-matching 401k, traditional or Roth(for US Team Members only)
  • Personal Time Off (PTO) Bank
  • Company sponsored life and disability insurance(for US Team Members only)
  • Annual company events such as summer BBQs and holiday parties
  • If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

    Associated topics: assistant, client support, customer support, desk, edi, help desk, information technology help desk, support, system support, technical support specialist

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