CIO (Gray)

AARP in Gray, ME

  • Industry: Information Technology - Chief Executive (Director/CIO/CTO)
  • Type: Full Time
  • $132,525.00 - 171,660.00
position filled

  • Senior Vice President and Chief Information Officer

Senior Vice President and Chief Information Officer

Senior Vice President and Chief Information Officer

Job ID:


Job Function:


Full/Part Time:




Job Category:

Executive Management



Business Unit:

Integrated Technology Services



Business Unit Description

Development Resources, inc. is leading this search for AARP. If interested, please apply to this posting through Navigatorandsubmit a resume/CV at or via email at

AARP is the nations largest nonprofit, nonpartisan organization dedicated to empowering Americans 50 and older to choose how they live as they age. With nearly 38 million members and offices in every state, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and advocate for what matters most to families with a focus on health security, financial resilience, and fun and fulfillment. AARP also works for individuals in the marketplace by sparking new solutions and allowing carefully chosen, high-quality products and services to carry the AARP name.

As a trusted source for news and information across multiple technological platforms, AARP produces the nation's largest circulation publications, AARP The Magazine and AARP Bulletin.

AARP was founded in 1958 by Ethel Percy Andrus, a retired educator from California. For 60 years, AARP has served members and society as a whole by creating positive social change through advocacy, service and information. The drive, innovation and compassion of AARPs founder continues to inspire AARPs work dedicated to improving lives, standing up to injustice, and transforming the marketplace. The principles of collective purpose, collective voice, and collective purchasing power guide AARPs efforts. AARP works tirelessly to fulfill the vision of a society in which all people live with dignity and purpose and fulfill their goals and dreams.

AARP is comprised of distinct legal entities united by a common motto: To serve, not to be served. Complementing AARP, the parent organization, are the following:

  • AARP Foundation, AARPs charitable affiliate, works to end senior poverty by helping vulnerable older adults build economic opportunity and social connectedness. AARP Foundation serves AARP members and nonmembers alike. Bolstered by vigorous legal advocacy, the AARP Foundation sparks bold, innovative solutions that foster resilience, strengthen communities and restore hope.
  • Legal Counsel for the Elderly, AARPs second affiliated charity, is a nonprofit organization that champions the dignity and rights of seniors in Washington, D.C.
  • AARP Services, Inc. is a wholly owned taxable subsidiary of AARP. AARP Services manages provider relationships for, and performs quality control oversight of, the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP members.

The role of the CIO supports all three entities that comprise the AARP enterprise.


AARPs social-impact work is at the heart of all we do. As a fierce, non-partisan advocate for social change at the local, state and national levels, AARP fights for issues that matter to people 50-plus, their families and society.

AARP is conducting a search for an experienced and highly qualified Senior Vice President and Chief Information Officer (CIO) accountable for defining and delivering IT strategy and capabilities across the enterprise to join this dynamic team of professionals. The CIO at AARP is a key contributor to the enterprises strategy and planning process and will be responsible both for IT operations and for technology and digital innovation. The CIO role at AARP offers a truly unique opportunity for a forward thinking senior leader to lead an organization of 134 professionals across multiple disciplines to drive the technology solutions to support AARPs social mission, membership growth strategy and enhance the customer experience.

This position requires a dynamic and visionary leader with a record of achieving results individually and through others. This person should be a strategic thinker with demonstrated ability to achieve and implement strategies, and a seasoned management professional who can make a key contribution to the formulation and execution of the enterprises technology and digital strategies. The positon requires excellent communication skills with the capability to articulate the enterprises technology and digital strategy into sound business plans that support the enterprise strategy and do so with the charisma necessary to motivate and influence employees, business partners, the executive team, and the Board of Directors.

The CIO will take the reins at a pivotal time in AARPs history given the rapidly changing world of cloud technology and the digital trends, data regulations, information security and the multi-generational needs of the 50+ consumer.


Reporting to the Executive Vice President and Chief Operating Officer (COO), the SVP CIO oversees the strategic and operational direction of AARPs Information Technology Group. This role will be responsible for leading in four major categories: IT Strategy, IT Leadership, IT Team Development and IT Operations.

  • IT Strategy
    • As a member of the senior leadership team for the COO, make a key contribution to the formulation of the enterprise technology and digital strategies
    • Proactively advise the senior management team on the emerging technology and digital trends that are most relevant to the enterprise strategy and evolving needs
    • Help determine capital investment parameters, priorities and risks for enterprise-wide IT initiatives to maximize the return on investment
    • Accelerate AARPs journey to integrated digital business platforms, automation, and cloud
    • Establish the ideal IT business operating models that increases agility and speed
  • IT Leadership
    • Develop and/or deploy a technology vision, strategy and roadmap, and lead the IT team and its business partners in effective execution
    • Ensure that current and planned technical architecture, investments and solutions are aligned with enterprise business objectives
    • Prepare and monitor IT operational budgets that meet prevailing objectives and constraints
    • Build strong relationships with business units and their leaders across the enterprise, and develop a detailed understanding of their issues, challenges and opportunities
    • Ensure transparency and collaboration between the IT organization and its business partners
  • IT Team Development
    • Attract, hire, develop, evaluate, reward, and retain a highly-qualified team of IT professionals
    • Foster a culture of innovation, transparency and accountability within IT
    • Promote a business-first and customer-centered mentality at all levels of the IT organization
    • Ensure that the organization has strong systems analysis and project management skills, and the ability to execute business-critical projects
    • Promotes a DevOps environment developing the principles and agile working practices that enable improved release cycles of consistent and high quality technology solutions
  • IT Operations
    • Direct the design, planning, implementation, and maintenance of the computing infrastructure that supports the enterprises operations and business applications
    • Establish metrics for managing IT effectiveness and for measuring the impact of IT on the business
    • Establish appropriate service levels and the processes to ensure that KPIs are met
    • Establish a comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of relevant data
    • Establish and enforce IT policies, processes, portfolio management, development standards and methodologies
    • Review, recommend and oversee all vendors and managed service agreements for computing, telecommunications, IT services, and equipment

Based in Washington, DC, s/he will has P&L responsibility for a budget of $126.1 million and manages 200 plus vendors.

The CIO must foster a culture that embraces diverse points of view and empowers staff at all levels to speak their minds.

  • Substantial experience leading a technology group both strategically and operationally
  • Experience in leading transformational change within a technology environment
  • Experience in migrating legacy systems to cloud software and optimizing this technology capability within business operations
  • Experience in modernizing the traditional IT functions into optimal IT business operating models that increases agility and speed
  • Direct experience in Board relations and interaction at the executive level of an organization

Critical Competencies for Success

For this critical position, AARP seeks a highly energetic, creative, visionary, and strategic leader with strong technical and interpersonal acumen. The CIO will need to demonstrate the sense of urgency necessary to quickly execute on the cloud and digital transformation for AARP. S/he will have outstanding judgment and be a critical thinker, unafraid to recommend the decisions and directions needed to help the COO and CEO make the right choices for the future technology direction of the organization. S/he will have demonstrated organizational abilities and be skilled at leading a team to execute and deliver results in a dynamic and fast-paced environment.

While the CIO must be a decisive, strategic leader, this individual must also have outstanding interpersonal skills and a pragmatic hands-on approach. S/he must work diligently to establish a working environment that emphasizes an execution and business-centric mind-set. S/he must initiate the business dialogues necessary to identify where IT resources are best placed, and/or sourced from, to accelerate the release cycles of highly efficient technology solutions. S/he must also demonstrate the agility and business savvy instincts to know when and how to pivot resources to meet changing needs.

The successful candidate will have a style that is collegial, approachable, direct, and diplomatic. S/he must be a superb communicator. S/he must be able to quickly predict and assess the technology challenges and risks to the business, and confidently execute mitigation plans. S/he must also be able to present technology opportunities to key business stakeholders to influence decisions and actions that will move AARP forward. This will require the CIO to be very comfortable moving between operational and strategic discussions and assessments. With their first six months the CIO will be expected to have made significant contributions to improving AARP technology solutions to support AARPs social mission, membership growth strategy and enhance the customer experience

Additional critical competencies include:

  • S/he will have a proven track-record of setting priorities and leading teams to success.
  • The CIO will bring a demonstrated ability to strategically assess the needs of the business, technology trends, and identify and capture business opportunities. The successful candidate will have in his/her background a pedigree of success in motivating and inspiring key stakeholders of an organization, issue, or industry.
  • The successful candidates behaviors must set an exemplary example to IT staff and demonstrate a willingness to roll up their sleeves and be a hands-on leader.
  • Successful candidates must have the confidence to influence while being a connector and collaborator with team orientation. S/he shall have low ego and high impact in cultivating the strong business relationships across, up and down the organizations
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Associated topics: chief executive, chief executive officer, chief information officer, chief technology officer, co founder, director, president, senior director, vice president

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