AbbVie’s Pharmacy business unit is looking for an Associate Business Systems Consultant – Data Solutions of the contact center transformation journey to define information architecture, application architecture, technology architecture, and deliver end-to-end next generation analytics on the patient engagement solutions.
This position will report to Manager – Data Solutions, and will work across Access & Reimbursement, Patient Assistance Program, Pharmacy Services, administrative services functional areas.
The position is default point of contact for BTS with the business; brokers contracts between BTS and the business and resolves client and BTS relationship issues.Manages and provides expert advice on, the selection, design, justification, implementation and business use of information systems.Analyzes business processes; elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing technology components.Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements.
Key Responsibilities Includes:
Understands the specialty pharma eco system to integrate payors, pharmacies, PBMs (Pharmacy Benefits Managers), providers, and patients. Connects the data sources from the ecosystem to build the single point of entry for the patient level information to assist the contact center agents to assist the patients and providers.
Elicits and communicates the organization’s business strategy; works directly with business unit clients to understand specific business processes and needs and opportunities for improvement; identifies IT capabilities and information required to support the business processes and collaborates in the development of appropriate information management strategies, developing them as an integrated part of the business strategy.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Identifies current and emerging business needs and evaluates alternative technology solutions using standard information systems methodologies and best practices.Proactively seek out strategic business opportunities with business unit executives for the application of new or existing technology capabilities.
Develops technology strategies that meet the requirements of the business. Identifies the business benefits of alternative strategies. Ensures compliance between business strategies and technology directions.Prepares testing plans to confirm that requirements and system design are accurate and complete.
Conducts training.Identify process disconnects and translate them into improvement opportunities with cost savings or avoidance, productivity improvements, or revenue generating business benefits.Develops business relationships and integrates activities with other BTO's to ensure successful implementation and support of project efforts.
Manages relationships between clients involved and BTOs to assure effective communication between the groups is occurring. Brokers services within BTS community on behalf of customers; coordinates system solutions.
Allies with other BTS functional areas to remain current on project status, and inform customer management of progress; conversely, keeps BTS managers aware of user issues and resolves conflicts.
Identifies the impact of any relevant statutory, internal or external regulations on the organization's use of information.
Exercises considerable latitude in determining objectives of assignment.Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. Establishes organizational objectives and delegates assignments. Accountable for actions and decisions taken by self and subordinates.
Accountable for the accuracy of the fit of the proposed solution to the business needs and the information upon which the business justification and prioritization decisions are made. Also accountable for communicating the business need and drivers to development groups to assure the implementation phase can fulfill the business need.Adept in data visualization tools. Proficient in SQL queries, PL/SQL and ETL tools. Holds comprehensive knowledge in Big Data toolsets. Possesses comprehensive knowledge in statistical analysis and forecasting and simulation techniques.
Experienced in handling large data sets of multiple sources and spearheading the design, development and implementation of data warehousing solutions end to end.
Experienced in working with disparate data sources such as SQL Server and Oracle.
Knowledge of platform Integration with applications like salesforce, dispensing,analytics .