The Clinical Supervisor is a member of the clinic leadership team providing clinical direction, guidance, and supervision for the integrated behavioral health services provided at the location, including medication assisted treatment (MAT), medication management, behavioral health counseling, peer support services, primary care, and other bio-psycho-social supports utilizing an evidence-based, trauma informed, recovery-oriented approach to the services provided. The Clinical Supervisor is responsible for overseeing the clinical staff, ensuring clinical effectiveness and documentation thereof, managing the internal relationships for successful program operations, and assisting in the management of site resources and operations. The Clinical Supervisor provides support to staff relevant to the clinical operations and maybe required to deliver direct services to clients with substance use, mental health and co-occurring disorders.
•Ensures the effective delivery of wellness and recovery services in accordance with extant professional, ethical, and legal principles, including Connections’ Policies and Procedures, Policy Memorandum 46, HIPAA, and 42CFR and 45CFR.
• Supervises all clinical activities of staff
o Conducts at least weekly face-to-face clinical supervision
o Signs off on all treatment plans and clinical notes (when applicable)
o Ensures that all treatment plan reviews are conducted in accordance with regulatory requirements
o Reviews clinical records at least every 90 days
o Conducts regular treatment team and treatment plan review meetings
o Supports and models the use of evidence based practices
• Assists in developing aftercare plans and appropriate referrals ensuring clients are in the appropriate level of care.
• Ensures the maintenance of accurate and thorough electronic clinical records per Connections requirements in a timely manner.
• Provides input and reports to the Site Manager regarding the clinical needs of clients, improving ways of offering prevention, outreach, treatment services and supervision.
• Demonstrates respect and regard for the dignity for all clients, families, guests, fellow employees, and other collaborators to ensure a professional, responsible and courteous environment.
• Promotes effective working relations as part of the team to facilitate the program’s ability to meet its goals and objectives.
• Provides staff with monthly feedback, quarterly reviews, annual reviews, and annual salary administration consistent with the Continuous Staff Success process.
• Attends all required workshop and training programs
• Completes appropriate, discipline-specific annual competencies/continuing education deemed necessary for maintenance of license, certifications, or other credential.
• Monitors and ensures program compliance with all licensure and other applicable standards of care.
• Monitors the program for compliance with utilization and participation targets and ensures that these are met.
• Monitors the outcomes of the program in accordance with established benchmarks and develops corrective actions to ensure that opportunities to improve quality and outcomes are taken.
• Creates and maintains an environment which fosters group decision-making and treatment planning whereby each member is accountable for group decisions.
• Coordinates with community agencies and other internal agency departments to develop options for employment, safe and affordable housing, childcare and other services and resources needed by the persons served.
• Performs other duties as requested or assigned, verbally or in writing.
Physical Demands and Working Conditions
Intermittent standing, sitting, walking, and driving.Requirements
Knowledge, Skills, and Abilities
• Clinical Knowledge : Possesses behavioral health assessment and intervention skills, specifically in utilizing evidence-based practices and implements these skills in a professional manner.
• Problem-Solving : Ability to recognize when something is wrong, or is likely to go wrong, and take the necessary actions to prevent or mitigate the problem. Demonstrate sound judgment by gathering and analyzing information skillfully and taking appropriate and timely actions regarding questionable findings or concerns.
• Critical Reasoning : Excellent observation skills and the ability to combine pieces of information to form general rules or conclusions, as well as extracting themes or patterns from seemingly unrelated pieces of information
• Written Communication : Ability to communicate effectively in written form including, editing work for spelling and grammar, present numerical data clearly, concisely and accurately.
• Oral Communication : Ability to orally communicate with others, including providing direction and feedback, exchange of information and ideas, explain complex concepts and processes, utilize effective non-verbal skills, ask insightful questions, and persuade others.
• Time Managemen t: Ensure that tasks/duties/activities, projects and goals are accomplished accurately and timely.
• Quality Control : Demonstrate accuracy and thoroughness, monitor own work and that of supervisees to ensure quality and is detail-oriented.
• Adaptability : Ability to multitask, prioritize, and adapt to changes in the work environment; manage completing demands and ability to deal with frequent change, delays or unexpected events; and ability to work under emergency conditions, when applicable.
• Dependability : Ability to consistently report to work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
• Stress Tolerance : Recognize crisis situations and react to such in a calm, mature manner; accept criticism and deal calmly and effectively with high stress situations; and the ability to identify, react to, and report security concerns, as applicable.
• Ethical Decision Making: Ability to make sound judgments professional judgments consistent with the Connection’s Code of Ethics, the law, and professional ethical standards.
Education and Experience
• Master’s or doctoral degree in social work, counseling, marriage and family therapy, psychology, nursing, public administration or healthcare administration from an accredited college or university. OR equivalent substance abuse education and experience, e.g. CADC, CAADC
• Five years of clinical/administrative experience in providing outpatient services behavioral health services.
• Threes of experience providing clinical supervision
• Valid Delaware clinical behavioral health professional license preferred, or substance abuse certification
• Clinical supervision credential preferred.
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