Provides support to clients with respect to applications computing technologies by assisting in defining user requirements for existing business applications to ensure optimal use of systems; participates in implementing new applications to improve information processing on an ongoing basis.
Education equivalent to a college degree in an information technology related or business administration related discipline, or the equivalent in related work experience.
One to three years of experience in the insurance industry or a related financial services industry.
A working knowledge of at least one insurance industry field (e.g. underwriting, claim, operations, etc) to be able to determine user requirements; a basic understanding of the insurance industry and Broadspire business practices, to ensure that technical solutions correspond to business needs.
Ability to receive ideas, thoughts and information without interrupting. Ensures comprehension of what is being said; asks questions to achieve understanding, as appropriate.
Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains two-way communication to deliver products and services that meets customer expectations.
Ability to communicate ideas and information verbally, both one-on-one and in meetings, in a manner that is clear and concise. Presents prepared information in a manner that holds customers' interest and addresses their needs and concerns. Able to adjust presentation styles to correspond to the audience being addressed.
Ability to present written information in a clear, concise and organized manner. Writes technical information so that it can be understood by non-technical audiences.
Assesses alternatives and presents logical solutions to problems.
Ability to influence events to achieve results. Originates independent action rather than passively reacting to events as they occur.
Ability to make practical, timely and realistic decisions after considering possible outcomes as well as corresponding risks.
Able to use reason, even when dealing with sensitive topics.
Experience with Salesforce Service Cloud. Working knowledge of permission sets, workflow rules, profile management, custom settings, process builder strongly preferred.
Experience eliciting, gathering and writing requirements and use cases.
Experience in User Experience testing and testing documentation.
Experience in SQL, structured query, Workbench strongly preferred