Business Systems Analyst I (Fort Myers)

Crawford & Company in Fort Myers, FL

  • Industry: Financial Services - Banking/Investment/Finance - Financial Analyst/Examiner
  • Type: Full Time
  • $76,000.00 - 116,250.00
position filled

Position Summary

Provides support to clients with respect to applications computing technologies by assisting in defining user requirements for existing business applications to ensure optimal use of systems; participates in implementing new applications to improve information processing on an ongoing basis.


  • Provides technical support for applications technologies within areas of expertise by analyzing and documenting user requirements pertaining to existing business applications and assisting in planning for and implementing new ones.
  • Supports front line staff members with system-related issues, navigates the issue through to resolution, documents findings and reports to leadership with actions needed if any.
  • Confers with and may train internal and external customers in the utilization of business applications, within areas of expertise, to ensure that customers optimize the value of those applications.
  • Provides reports for leadership including operations, field and finance (etc) as needed related to product volumes for billing/invoicing purposes in a timely manner on a set schedule.
  • Trains new staff members as needed on how to operate or process product line on the source system
  • Provides ongoing system support in identifying gaps, processing flaws and recommending alterations to best practices
  • Identifies and assists in resolving business-related problems and issues with assigned applications and work processes. Escalates problems beyond level of expertise to manager, more experienced technical staff or vendor representatives.
  • Recommends improvements to existing technologies & methods, to improve the quality/timeliness of technical & customer support.
  • Delivers quality and timely results, i.e., technical and customer support, based on company business needs and objectives.
  • Maintains state-of-the-art knowledge within areas of responsibility.
  • Recommends and implements improvements to existing technologies and methods or proposes new ones, to improve the quality and timeliness of technical and customer support.
  • Delivers quality & timely results, i.e., technical and customer support, based on company business needs and objectives.
  • Fosters the development of technical knowledge and performance skills of technicians.
  • Complies with and supports all corporate, department and unit policies and procedures.
  • Performs other related duties as required or requested.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.
  • Requirements

  • Education equivalent to a college degree in an information technology related or business administration related discipline, or the equivalent in related work experience.

  • One to three years of experience in the insurance industry or a related financial services industry.

  • A working knowledge of at least one insurance industry field (e.g. underwriting, claim, operations, etc) to be able to determine user requirements; a basic understanding of the insurance industry and Broadspire business practices, to ensure that technical solutions correspond to business needs.

  • Ability to receive ideas, thoughts and information without interrupting. Ensures comprehension of what is being said; asks questions to achieve understanding, as appropriate.

  • Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains two-way communication to deliver products and services that meets customer expectations.

  • Ability to communicate ideas and information verbally, both one-on-one and in meetings, in a manner that is clear and concise. Presents prepared information in a manner that holds customers' interest and addresses their needs and concerns. Able to adjust presentation styles to correspond to the audience being addressed.

  • Ability to present written information in a clear, concise and organized manner. Writes technical information so that it can be understood by non-technical audiences.

  • Assesses alternatives and presents logical solutions to problems.

  • Ability to influence events to achieve results. Originates independent action rather than passively reacting to events as they occur.

  • Ability to make practical, timely and realistic decisions after considering possible outcomes as well as corresponding risks.

  • Able to use reason, even when dealing with sensitive topics.

  • Experience with Salesforce Service Cloud. Working knowledge of permission sets, workflow rules, profile management, custom settings, process builder strongly preferred.

  • Experience eliciting, gathering and writing requirements and use cases.

  • Experience in User Experience testing and testing documentation.

  • Experience in SQL, structured query, Workbench strongly preferred

  • Associated topics: analyst, bi, business, business systems analyst, financial analytic, financial reporting analyst, investment analytics, investment banking, monitor, valuation analyst

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