Assistant Service Manager Electric Power Generation - Military Veterans

  • Bronx, NY

Employment Type

: Full-Time

Industry

: Energy/Power



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MILITARY VETERANS

H.O. Penn Machinery Company, the Caterpillar Equipment dealer for the lower13 counties of NY and all of CT is looking for an Assistant Service Manager - Electric Power Generation for our Bronx, NY location.

Reporting to the EPG Service Manager, you will be responsible for the following:

Assist Service Manager in successfully delivering and selling service of recognized superior value by providing necessary key resources (people, materials, tooling and time)

  • Have resources (people and equipment) to effectively perform service

  • Effectively utilize the resources

  • Generate growth through service sales

Assist Service Manager with daily operations to maximize the effective and efficient use of the service processes to provide fast, accurate service and minimize unnecessary expense

  • Effectively manage department operations

  • Continually monitor, measure and improve processes

  • Forecast and budget resource to satisfy forecasts

  • Advise GSM of changes in available work vs. staffing levels

  • Ensure jobs are processed and billed on a daily basis

Staff and develop people to achieve all key results

  • Build & maintain an environment characterized by high productivity and high morale

  • Select people through effective use of Hiring & Developing Winners process

  • Effectively manage employee performance

  • Develop people to consistently achieve or exceed job expectations

  • Ensure a culture of safety through ongoing communication and timely completion of safety initiatives and reinforcing safe work habits

Contribute to positive customer experiences by maintaining the professionalism, appearance and accessibility of our facilities

  • Continually assess the appearance, cleanliness, professionalism, maintenance and compliance with company policies of your area of responsibility

  • Take corrective action on any items noted during these on-going assessments

  • Implement any approved recommendations for creating a professional appearance and ensure accessibility of our facilities

Qualifications:

*This position requires off hour on call availability, including weekends and holidays**

  • Minimum 5 years' management experience in directing labor; will consider equivalent combination of 2-year degree and work experience

  • Strong computer skills and comfortable with new technology in order to manage service communications and related business

  • Must possess strong operational and technical skills

  • Must possess strong communication skills (both verbal and written)

  • EPG experience with troubleshooting and repair of electrical equipment (generator, ATS, switchgear) AC/DC, and diesel engine troubleshooting and repair preferred / a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


Associated topics: customer service manager, gerente de servicio, guide, lead, monitor, operations manager, review, senior, supervisor, team manager


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