Commercial Operations Associate

Employment Type

: Full-Time

Industry

: Miscellaneous



Commercial Operations Associate

US - NJ - Plainsboro, Vacancy ID2019-32617

Career Home Job Search Results Commercial Operations Associate

Changing lives. Building careers.

Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care.

Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has more than 4,000 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol IART.

RESPONSIBILITIES

Responsibilities

This position will provide field sales team support for multiple product franchises. In this role, the person will be responsible for working closely with the field sales team, sales operations and marketing teams to address a broad spectrum of questions and business needs that individual sales people and customers have from day to day. Sales team needs may include providing information on backorders, part numbers, cross-references on contracts, clinical support documents and papers, product composition documentation, transfer of field based product inventory/loaner systems, product information, mailings of new materials, competitive information and other general product support data. A large amount of time will also be spent supporting and managing various marketing and sales operations franchise projects.

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This person will work in close collaboration with the field sales team, marketing franchise teams, legal team, clinical team, regulatory team, sales operations teams, customer service and supply and distribution teams.
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Key elements of the position include balancing multiple projects across several therapeutic teams, interacting with a wide range of key constituencies inside and outside the company and providing superior support to the US field sales team. This person must have excellent organizational, communication and negotiation skills. This position reports directly to the Sr Mgr Sales Support.
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Provide daily support to the field sales team including answering general product questions, tracking down information and answers from subject matter experts, and getting quick resolution to field inquiries.
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Close coordination and understanding of the marketing franchise team materials, desired communication objectives and support of various marketing projects. Provide logistical support at Marketing meetings and shows as needed.
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Actively seeks out opportunities, both in field and Home Office, to expand their knowledge and expertise in the Dural Repair, Neuro Critical Care, Precision Tools and Instruments and Tissue Ablation franchises.
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Employ excellent interpersonal, communication and negotiation skills with all levels of personnel and management to facilitate information flow and decision making.
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Provide phone support till 8pm EST, M-F.
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Attend BST, passing grade of 80 required.
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Complete all on line training programs
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Vendormate credentialing required.
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Provide Sr Mgr Sales Support a weekly activity log:
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Number of inquiries received - detailed by Category, Franchise and Product.
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Provide Sr Mgr Sales Support with a quarterly trend analysis of activity data:
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Number of inquiries received for the quarter by month
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Breakdown by Category, Franchise, Product and Percentage against the total number of inquiries received.
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Complete at least 1 day in the field per quarter and provide a trip report summary.
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Manage the manual allocation process for products in a backorder situation.
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As required, support cadaver and/or animal labs.

QUALIFICATIONS

What are we looking for?

Qualifications

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College degree desired.
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Previous work with hospital-focused, marketing communications or coordinator experience within a medical device or pharmaceutical company is preferred.
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Demonstrated effective time management in leading and supporting projects with proven results
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Excellent problem-solving skills, with demonstrated ability to bring structure to vaguely defined problems and manage execution
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Ability to develop procedures, monitor performance and make necessary adjustments to increase performance
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Project management experience a plus
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Excellent written and verbal communication skills are necessary
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Willingness to travel approximately 25% of the time in the field and to other Integra locations.

OUR PRODUCTS

We are proud of our 25 year heritage as a leader in regenerative medicine. Today, our scientific innovation and diverse product portfolio continue to help patients and surgeons around the world.

OUR CULTURE

We have an entrepreneurial, small company feel, yet deliver big company results. Your ideas - big and small - are welcome here. We embrace change and reward our people who are committed to making Integra a stronger company.

OUR VALUES

We believe how we do things is as important as what we do. Our Values guide how we work and how we act towards our customers, patients and each other every day. We value Our People, Integrity, Excellence, Embracing Change, Decisiveness and Teamwork.

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.

This site is governed solely by applicable U.S. laws and governmental regulations. If you'd like more information on your rights under the law, please see the following notices:

EEO Is the Law at *********************************** | EOE including Disability/Protected Veterans at *************************************************************** Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA at ************************************************* . If you have difficulty using our online system due to a disability and need an accommodation, please email us at *********************** or call us at ************.

Please see our Privacy Policy at *********************************** . Use of this site constitutes your consent to application of such laws and regulations and to our Privacy Policy. Your use of the information on this site is subject to our Terms of Use at ********************************* . You should view the News section and the most recent SEC Filings in the Investor section in order to receive the most current information made available by Integra Life Sciences. Contact Us at *********************************** with any questions or search this site for more information.

Copyright 2018 Integra LifeSciences Corporation. All Rights Reserved.

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